Frequently Asked Questions


Q) What is the maximum occupancy levels?
Q) What is the deposit requirements
Q) When is final payment due
Q) What is the cancellation policy
Q) Check-In & Check-Out time?
Q) What is included in the condo?
Q) What should we take?
Q) Is it possible to make and receive telephone calls?
Q) What local facilities are available?
Q) How far is it to Key West, Palm Beach & Disney World?
Q) How far are the airports?
Q) Can you help us book rental cars, flights and attraction tickets?
Q) Is cleaning of the condo included?
Q) What is the exact address?
Q) Where can I see a presentation of each unit?
Q) Do you charge per person?
Q) Can I change number of people after booking?
Q) Linen/towel/cleaning fees?
Q) How long can we keep the rate offered to us?
Q) Reservation procedure?
Q) Why is the rate on the website different from what we are offering?
Q) Why do we charge 3% on their card?
Q) How do we know this is legit?
Q) Can we visit and get a tour of unit prior to arrival?
Q) How do we get access or keys to unit?
Q) Are toiletries and toilet paper provided?
Q) Is it okay for friends to stop by during my stay?
Q) Can I have parties or small event inside unit?
Q) What is the view from the unit?
Q) Is there a separate entrance for each villa Suite?
Q) Pool access and pool heat?
Q) Does the bathroom have a shower?
Q) Is parking included and if so how many cars can we bring?
Q) Is smoking allowed inside the property?
Q) Do we give military discount?
Q) Do we offer discounts for children?
Q) Do we charge for babies/toddlers?
Q) Can we provide crib for babies?
Q) Distance to Beach/Ocean?
Q) Distance to Convention Center?
Q) Who owns the condos?
Q) Package Delivery?
Q) Are Pets allowed?

Q) Occupancy levels
The maximum number of people is stated in the E-mail proposal sent to you.
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Q) Deposit requirements
A $200-$1000 reservation down payment is required to hold the unit for you and may be paid by any of the following methods:
Credit card
Bank transfer
Personal or Business check
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Q) Final payment details
The balance is due 30 days prior to the vacation and may be paid by any of the following methods:
Credit card
Bank transfer
Personal or Business check
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Q) Cancellation policy
Cancellation Policy is stated in the Terms & Conditions provided to you in your proposal or online booking engine. If you are unsure of your travel plans we recommend signing up for travel insurance.
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Q) Check-In & Check-Out time
Check-In is 5PM and Check-Out is 11AM. If we have availability to check you in earlier we will attempt to do so and if there is availability to check-out later we will try to accommodate that but it must be approved at least 48 hours ahead of time and is based on availability.
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Q) What's included in the condos?
Everything you could need for a great vacation. Air-conditioning in all accommodation areas, heated pools, refrigerators. All bed linen is provided and there are plenty of bathroom and pool towels for the whole party. There is cable TV in each condo. We will provide complimentary cribs and highchairs if booked in advance.
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Q) What should we bring with us?
You will not need to take anything other than your personal belongings and clothes.  If you intend going to any water parks you should take your own towels for this purpose.

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Q) Is it possible to make and receive telephone calls?
We recommend using cell phones although some condos have credit card operated telephones for your convenience though long distance calls can be expensive.
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Q) What are the local facilities available?
On site we have a championship-rated golf course, tennis courts, child play area and communal swimming pool.  Within minutes walking there are restaurants, banks, pharmacies, shops and supermarkets.
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Q) How far is to Key West & Disney?
About 3 hours driving
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Q) How far is it to the airports?
15 minutes from Miami International Airport
25 minutes to Ft. Lauderdale/Hollywood Int Airport
1h to Palm Beach Int Airport
3 hours from Orlando Int Airport
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Q) Can you help book rental cards, flights & attraction tickets?
Yes, we are pleased to help you in association with a bonded travel agent.
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Q) Is cleaning of the condos included?

All taken care of before you arrive and after you leave.
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Q) What is the exact address?
The villa suites are located on Miami Beach Golf Resort only 10 minute walk to Lincoln Road. This is where you will be enjoying complimentary tennis courts, recommended golf and the top-notch restaurant that serves breakfast, lunch, dinner. The address policy is followed by most famous resorts, where you get your villa number at check-in. This is to protect the privacy for you and your guests while staying on our property. This prevents you from having other people peeking through windows while you are staying at property. We strictly adhere to this policy so you will be in peace staying in property and not having to worry about other people sneaking around trying to take a peek. We also have over $50,000 in valuables in the villa that we have to protect and to prevent break-ins because there are predators out there targeting Vacation Villas. We advertise on all major vacation rental sites and we stay 99% fully occupied. We do not do previews or private tours of property. This is for better time management, security reasons and to protect the privacy for our guests that are staying on our property.
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Q) Where can I see a presentation of each unit?
Please see a video link of the unit presented in your proposal E-mail or online on the booking engine.
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Q) Do you charge per person?
The rate is based on a total rate and may fluctuate depending on number of people staying in the unit. We divide the total amount with the Nr of people (adults and kids are all counted the same) just to give you an idea of how much it will be per person (proposal & linens provided is based on number of people as agreed). This is checked and is strictly enforced.
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Q) Can I change number of people after booking?
It is the responsibility of the Guests to truthfully and respectably notify Agent of the EXACT count of Guests that are going to visit Property at least 2 week prior to arrival - counting all adults, children and infants. Any changes and/or adjustments from original number Guests on original proposal that guest booked and paid for must be notified. Guests understand that if less than anticipated guests will be staying: Only the Linen/Towel/Cleaning fee will be reduced. If the number of guests occupying/visiting Property will be more than anticipated: The rate will be increased by the original booked calculated per person price and the additional per person Linen/Towel/Cleaning fee will also be added (therefore rate per person will not go down by adding more people). Agent and Property care taker's goal is to make all of our guests happy and by packing in more people guests/family/group will not be happier by getting less space per person and Agent/management/owners want to prevent excess wear and tear on the Property from increased number of people.
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Q) Linen/towel/cleaning fees?
A one-time linen, towel and cleaning fee of $30/person is added on to all rentals. This fee goes straight to cleaning persons and to linen/towel/laundry facility.
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Q) How long can we keep the rate offered to us?
We can guarantee the rate for 24 hours and is based on availability but we cannot hold the unit for you without a down payment.
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Q) Reservation procedure
A down payment of $500-$1000 is required upon booking depending on the size of the unit. (additional $300 if Holidays or Special Event)
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Q) Why is the rate on the website different from what we are offering?
The rate in the ad is a starting rate normally based on a weekly stay and a certain nr of people. Rates vary depending on availability, number of people, length of stay and if there are any special events going on. Rates also fluctuate like all travel related companies such as airlines and rental cars. But a rule of thumb, the earlier you make your reservation the lower the price.
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Q) Why do we charge 3% on their card?
We do not charge you, the merchant does. A 3% administration fee is added to cover Bank Credit Card fees or PayPal transaction fees.
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Q) How do we know this is legit?
You have nothing to worry about, we offer better service than most other homer owners and our phones are answered 24 hour a day 7 days a week. Any company accepting credit cards for payments must be legitimate through a careful approval process such as linking up bank account with merchant. So if any person or company try to defraud a customer the merchant account would be shut down immediately otherwise credit card companies would cease to exist. Therefore accepting credit cards or taking Paypal it is guaranteed to be legitimate. If you pay with a debit, credit card or PayPal account, you as a buyer are insured against any fraud. If you were not given the home as promised you would simply get your money back from your bank. Please do your research and see that fraudsters normally try to get people to send them funds via Western Union or Moneygram. By using PayPal as a Credit Card Merchant, we are also insured that you are verified and for real, not trying to use someone else's credit/debit card. Additionally you are offered to buy insurance for a nominal fee through a licensed & bonded national insurance company in our proposal that you can take advantage of for a very small nominal fee or you can talk to your own insurance agent to give you peace of mind.
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Q) Can we visit and get a tour of unit prior to arrival?
The pictures that are in the proposal are the pictures from the actual unit you are getting. The floor plan also gives you a very good view of the set up. We do not show any unit due to security reasons since we have a lot of valuable in the home and most important we value our guest's privacy and to make sure that no one will visit or disturb any of our guests. Think of it the other way around, when you are staying in the unit you would not like to have people coming to know on your door to have a friend/relative get secdon peak at the unit or peaking through windows, right? If any potential renter has the address that could and will happen! This is a private property and we value your privacy so this is for you own benefit.
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Q) How do we get access or keys to unit?
Property Manager will check you in personally upon your arrival. After you final payment has been made you will be getting phone number and email address to property manger to coordinate bed set-up and arrival time for your check-in.
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Q) Are toiletries and toilet paper provided?
Yes we provide a starter pack with soap, shampoo, conditioner and toilet paper.
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Q) Is it okay for friends to stop by during my stay?
Only Guests registered with Agent may occupy or visit the rented Property. No other Guests are permitted to stay overnight or visit the Property. This is to prevent parties, hangouts or events from taking place on property and to keep the property private and to give all of our guests the privacy that is deserved. The number of occupants cannot be more than the stated amount as mentioned in the reservation confirmation. Agent reserves the right to immediately terminate the contract and retain any and all payments if the amount of persons occupying the Property exceeds that expressed in the reservation confirmation. Only Guests that are listed in the Client's Information form (that will be sent to guest once final payment is done) are allowed to stay and visit the Property. Should any new Guest(s) desire to visit Property the new visitor need to be approved by the owner or its Agents and registered Guests are fully responsible if this is not followed.
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Q) Can I have parties or small event inside unit?
Normal sit down dinner or BBQ with a couple of glasses of wine/beer/drinks are of course allowed for registered guests (no other locals can be invited to visit property without prior approval), but there cannot be any noise that can be heard by neighbors after 10 pm. Also there are absolutely no parties or gatherings allowed anywhere on the premises.
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Q) What is the view from the unit?
You will find the description of the view of your unit in your E-mail proposal template or booking engine online.
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Q) Is there a separate entrance for each villa Suite?
Yes, all villa suites are private and not shared with anyone else.
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Q) Pool access and pool heat?
Property has a regular size pool that is shared with guests on property. If you are renting the entire Estate then the pool would be for your group exclusively.
Average temperature is year-round around 80-90 Fahrenheit (25-30 Celsius) so pool heat is not needed.
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Q) Does the bathroom have a shower?
You will find the description of the bathroom of your unit in your E-mail proposal template or booking engine online.
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Q) Is parking included and if so how many cars can we bring?
YES there is FREE parking at property. But you do not need a car in South Beach! But believe it or not, at this location you have one of the few places where you have FREE parking in South Beach and for each 4 person you can bring a car (i.e. that is 4 cars if you are 16 persons). Everywhere else in South Beach there is metered parking only in effect from around 9:00 a.m. to 12 midnight. You can walk to most places and cabs are all over to take you around South Beach for about $8-12 (that is only $2-4 per person for 4 person sharing), much better than looking for a parking spot for 30 minutes and paying parking fees while traveling around. Public transportation is outside the door. Car rental company and tourist office is also within walking distance.
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Q) Is smoking allowed inside the property?
Smoking is absolutely not allowed inside.
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Q) Do we give military discount?
We offer 10% military discount with exception for peak season, holidays and special events.
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Q) Do we offer discounts for children?
All people are counted no matter age. We divide the total amount with the Nr of people (adults and kids are all counted the same) just to give you an idea of how much it will be per person (proposal & linens provided is based on number of people, checked and is strictly enforced. Additional persons must get new quote & approval prior to arrival via email)
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Q) Do we charge for babies/toddlers?
Kids or toddlers are counted as the same as adults. But we may be able to deduct the one time linen, towel and cleaning fee. Please E-mail us for a personal quote.
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Q) Can we provide crib for babies?
We can arrange with a baby bed "Pack and Play" for $10 per day and a Baby Chair for $10 per day. Let us know by e-mail prior to your arrival if you would like to arrange with that.
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Q) Distance to Beach/Ocean?
Property is located about 7 blocks from the ocean.
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Q) Distance to Convention Center?
Property is located about 5 blocks from unit.
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Q) Who owns the condos?
All condos are individually owned and all condos belong to members of the Shelborne South Beach Condo Owners Group. Your reservation will be passed over directly to each individual owner or management company without any "middlemen" and without paying any extra fees or travel agency commissions. Condos are available either through the owners directly or their management companies. This website is formed by owners of Shelborne South Beach Condominium to internationally promote Shelborne South Beach Condominium.
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Q) Delivery Package?
For any packages they can be shipped to a nearby Mailbox storage office place, please ask us for the address. There is a $50 fee per package to cover cost of retrieve/store/deliver it to you.
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Q) Are Pets allowed?
No pets are allowed at this property.
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